Canadian Airgun Forum

same thing too

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9 mm cal,discovery pumper
.25 cal,crosman pumper

I received excellent service from Rhonda and Michael.

well I gave them another go...I know people can have rough days ...heck we are all human right!?!...and I was happy...I decided to order some pellet samplers from them...this time polar opposite to my first attempt...the emails were quick n flowed nicely between Rhonda n I ...made a brief call too n she has a very bubbly personality which is pleasant...so I must say I will retract the negative comment I made before...

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"So long and thanks for all the fish!

Dave[/color]

Because of the positive feedback I heard about Mike and Rhonda I have tried dealing with them. They are swamped with growing their business, took them 10 days to return an email, (I re-sent it at day 10).
I think I caught them off guard reminding them to get back to me that Rhonda didn't actually read my email, I hope I am wrong and they actually DO have a rifle I want in another finish that isn't posted on their site.

I have had the same issue with them, took over a week to respond to an email, on a few occasions, which ultimately led to me making the orders elsewhere. Combined the orders would have been about $1200-$1300 in sales, but if it takes that long to respond to simple questions, I have no reason to waste my time...


Airgunsource has responded to many of my emails in less than 10mins, not saying that is their standard, just saying...


Also I cannot stand the format of SSSO's new website, its a mess, probably my least preferred Canadian airgun website now...

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"Are you guys silly? I'm still gonna send it..."

Open one!

I've dealt with SSSO a number of times, and all has been well. I phone 'em, though; I like to talk to a human when I buy something.

I'd like to say that even though most of what I said above was true, Rhonda did good by me albeit took several weeks to accomplish.

They actually did have a limited inventory of an item that isn't available anywhere in Canada at the moment ... It also isn't listed on their web.

Patience paid off but I prefer dealing with companies that have superior turn around times on communication.

Thanks SSSO ... I'm looking forward to my package.

Lee

I've dealt with Micheal and Rhonda for many years now and I can't explain how hard they will go out to help a customer. Whether your spending a $100 on an order or a couple grand. They do go outta their way. It helps them if you know what you want and do some homework prior to your order. But then this is just my opinion. We all want the best value for our hard earned dollar, so cut some of the vendors slack for their time, your not the only customer.

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May the cry of the pack be with you upon your hunt

Whitewolf

I just had another with them. An item I ordered was actually out of stock so Rhonda sent me an email asking if I wanted to wait or just cancel the item. Emails were quick and they turned out to have some pellets that I either missed or were not on the website when I did my order. She added a few of them and removed the out of stock item and mailed it out quickly.

For those that say "they never read my email, I had to send it again" maybe the emails were lost in the system or the internet somewhere. I have had emails go missing and even had replied emails get sent back as undeliverable before.

I'm old school and still like to talk to a person on the phone. Usually find it is quicker than making an e-mail as I can get so much more across in a 1 minute conversation. I used to hang around Mike and Rhonda's store when they were still in Langley. Bought the first Disco that they sold. So over time, was able to see their general attitude and how they interacted with people and customers. They always went out of their way and made sure that the customer was assisted and that they left the store happy. Since they moved to the Koots I continued to deal with them, over the phone. Nothing has changed. I am still receiving the same excellent service that I was receiving, when I was able to visit them at the old store.
E-mails always seem to have a habit of disappearing at the most inopportune time. The phone usually gives me instant response. One way or the other.

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If you think education is expensive, try ignorance.